Central Data Repository City of Sugar Land, Office of Data and Innovation
PRODUCTION
Kevin Tran, Data Engineer (Data Engineer)
View as Administrator Data engineer Utilities steward Police steward
Data catalog / curated / fact_service_request

curated.fact_service_request

fact service request. 30,400 rows.
LayerCurated
Source system311 CRM (SaaS)
Data ownerCitizen Services Manager
Data stewardSofia Martinez
ClassificationInternal
RefreshNightly
RetentionCurrent version
AccessRoles R1 to R5, row policy P-01

Lineage

Source311 service requests
Curatedcurated.fact_service_request
MetricsCS-01, CS-02

Columns

ColumnTypeClassification
sr_idtext
request_typetext
dept_codetext
channeltext
created_attimestamp without time zone
closed_attimestamp without time zone
statustext
sla_hoursbigint
met_slaboolean
parcel_idtext
addresstext Internal, generalized for viewers
geomUSER-DEFINED Internal (spatial)

Quality rules

Rules run on the cleansed source tables upstream.

Sample rows

sr_idrequest_typedept_codechannelcreated_atclosed_atstatussla_hoursmet_slaparcel_idaddress
SR-26000000Sewer backupUTLPhone2025-10-01 06:06:002025-10-01 07:49:40.407356Closed8TrueFBCAD-98570513810 Sugar Creek Blvd
SR-26000001Sewer backupUTLPhone2025-10-01 06:38:002025-10-01 11:10:31.978118Closed8TrueFBCAD-4616388072 Elkins Rd
SR-26000002Drainage or floodingPWWeb portal2025-10-01 06:41:002025-10-03 17:20:49.283286Closed72TrueFBCAD-6628003949 Lake Pointe Pkwy
SR-26000003Code violationDSWeb portal2025-10-01 07:00:002025-10-03 16:30:55.585838Closed120TrueFBCAD-4951051491 Lexington Blvd
SR-26000004Drainage or floodingPWPhone2025-10-01 07:01:002025-10-09 23:16:19.241394Closed72FalseFBCAD-7994208180 Sugar Creek Blvd

Data as of run R-20261111-0200, finished 11/11/2026 02:13 Central. Curated layer: curated schema.