Performance dashboard

City performance measures computed in the CDR from their written definitions. Latest complete month; trend for the past 13 months. Select a measure for its definition and reconciliation.

Citizen Services (311)
311 requests closed within service level

84.8%

Oct 2026, prior month 83.8; target 90.0

Citizen Services (311)
Median hours to close 311 requests

33.6hours

Oct 2026, prior month 33.4; target 36.0

Development Services
Residential building permits issued

143count

Oct 2026, prior month 157

Development Services
Median business days to issue residential building permits

5.0business days

Oct 2026, prior month 6.0; target 7.0

Development Services
Inspections completed by the next business day

89.4%

Oct 2026, prior month 91.4; target 90.0

Development Services
Code enforcement cases closed within 30 days

76.2%

Oct 2026, prior month 77.7; target 75.0

Public Works
Potholes repaired within 48 hours

81.0%

Oct 2026, prior month 78.4; target 85.0

Utilities
Water main breaks per 100 miles of main

0.7per 100 mi

Oct 2026, prior month 1.6; target 1.2

Utilities
Average residential water use per account

11.1thousand gal

Sep 2026, prior month 12.8

Police
Median Priority 1 police response time

6.3minutes

Oct 2026, prior month 6.2; target 6.5

Fire
90th percentile fire and EMS emergency response time

9.6minutes

Oct 2026, prior month 9.2; target 8.0

Finance
Vendor invoices paid within 30 days of receipt

83.3%

Oct 2026, prior month 83.2; target 90.0

Human Resources
Voluntary turnover rate, annualized

10.5%

Oct 2026, prior month 7.8; target 10.0

Data as of run R-20261111-0200, finished 11/11/2026 02:13 Central. Curated layer: curated schema.