Adoption and training
Departments move from their existing reports to the CDR in waves: assessed, views built, user testing, training, cut over. Adoption is measured by weekly users and legacy reports retired.
| Department | Stage | Views | User testing | Training | Legacy reports retired | Weekly users against target | Cutover |
|---|---|---|---|---|---|---|---|
| Utilities | Cut over | 4 | Complete | 10/14/2026 (12 attended) | 9 of 11 | 23 / 25 | 10/26/2026 |
| Public Works | Training | 3 | Complete | 11/12/2026 | 3 of 7 | 9 / 20 | 12/07/2026 |
| Development Services | User testing | 3 | In progress | 11/19/2026 | 0 of 9 | 4 / 18 | 12/14/2026 |
| Citizen Services (311) | User testing | 2 | In progress | 11/18/2026 | 0 of 6 | 3 / 10 | 12/14/2026 |
| Police | Views built | 2 | Scheduled 11/17 | 0 of 8 | 2 / 12 | 01/11/2027 | |
| Fire | Views built | 1 | Scheduled 11/18 | 0 of 5 | 1 / 8 | 01/11/2027 | |
| Finance | Assessed | 0 | Not started | 0 of 14 | 0 / 15 | 02/08/2027 | |
| Human Resources | Assessed | 0 | Not started | 0 of 5 | 0 / 6 | 02/08/2027 | |
| Parks and Recreation | Assessed | 0 | Not started | 0 of 4 | 0 / 8 | 03/08/2027 |
User testing findings
| Finding | Department | Description | Status | Resolution |
|---|---|---|---|---|
| UAT-031 | Utilities | Main break map hides breaks on private service lines | Resolved | Category filter added; service line leaks shown on a second layer. |
| UAT-032 | Utilities | Consumption chart should start at the fiscal year (October) | Resolved | Fiscal year axis is now the default. |
| UAT-033 | Utilities | Export to Excel needed for the TCEQ report | Accepted | Export provided for summary tables; record level export stays restricted. |
| UAT-041 | Public Works | Pothole aging should exclude weekends | Accepted | Kept calendar hours to match the published 48 hour standard; definition note added. |
| UAT-042 | Public Works | Work order map clusters at small zoom | Resolved | Clustering turned off above zoom 15. |
| UAT-051 | Development Services | Permit cycle time should show by work class | Open | In build for the next release (11/14). |
| UAT-052 | Development Services | Inspection results need the inspector's area | Open | Waiting on inspection area layer from GIS. |
| UAT-061 | Citizen Services (311) | Channel names differ from the CRM labels | Resolved | CRM labels restored. |
Training sessions
| Session | Date | Department | Title | Attendance | Status |
|---|---|---|---|---|---|
| TR-07 | 10/14/2026 | Utilities | Utilities views and data quality alerts | 12 of 12 | Delivered |
| TR-08 | 10/21/2026 | Utilities | Requesting access and stewardship for Utilities | 5 of 5 | Delivered |
| TR-09 | 10/30/2026 | Office of Data and Innovation | Pipeline runbooks walkthrough (without vendor) | 4 of 4 | Delivered |
| TR-10 | 11/12/2026 | Public Works | Public Works views and pothole metric | 0 of 18 | Scheduled |
| TR-11 | 11/18/2026 | Citizen Services (311) | 311 dashboards and service levels | 0 of 9 | Scheduled |
| TR-12 | 11/19/2026 | Development Services | Permit and inspection views | 0 of 16 | Scheduled |
CDR policy
CDR policy: Draft for review. Owner: Assistant City Manager. Review walkthrough 11/20/2026.
The policy sets the CDR as the authoritative source for cross-department reporting, the transition period for each wave, how new extracts are requested, and the data quality awareness expectations for departments.
Data as of run R-20261111-0200, finished 11/11/2026 02:13 Central. Curated layer: curated schema.