Metric migration and reconciliation
Each migrated metric is recomputed in the CDR from its written definition and compared with the value stored in the City's legacy performance database (PerfDB), month by month, on every run.
| Metric | Unit | Tolerance | Oct 2025 | Nov 2025 | Dec 2025 | Jan 2026 | Feb 2026 | Mar 2026 | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| CS-01 311 requests closed within service level | % | 0.1 | 85.4 | 83.7 | 82.8 | 83.4 | 85.2 | 84.3 | 82.9 | 84.8 | 84.2 | 85.2 | 84.4 | 83.8 | 84.8 |
| CS-02 Median hours to close 311 requests | hours | 0.1 | 32.4 | 33.7 | 35.6 | 34.8 | 33.1 | 34.5 | 33.4 | 33.7 | 33.9 | 33.4 | 34.3 | 33.4 | 33.6 |
| DS-01 Residential building permits issued | count | 0.0 | 109 | 136 | 153 | 135 | 148 | 161 | 153 | 137 | 157 | 132 | 127 | 157 | 143 |
| DS-02 Median business days to issue residential building permits | business days | 0.1 | 5.0 | 6.0 | 6.0 | 6.0 | 6.0 | 6.0 | 6.0 | 5.0 | 6.0 | 5.0 | 6.0 | 6.0 | 5.0 |
| DS-03 Inspections completed by the next business day | % | 0.1 | 91.4 | 91.0 | 89.9 | 89.2 | 90.4 | 88.5 | 89.7 | 91.1 | 92.3 | 90.5 | 91.2 | 91.4 | 89.4 |
| DS-04 Code enforcement cases closed within 30 days | % | 0.1 | 100.0 | 78.1 | 80.0 | 76.3 | 80.3 | 74.5 | 79.4 | 84.7 | 78.7 | 80.5 | 76.8 | 77.7 | 76.2 |
| PW-01 Potholes repaired within 48 hours | % | 0.1 | 82.8 | 80.1 | 81.2 | 79.3 | 78.4 | 78.5 | 82.6 | 85.2 | 81.4 | 82.0 | 79.0 | 78.4 | 81.0 |
| UT-01 Water main breaks per 100 miles of main | per 100 mi | 0.1 | 1.3 | 1.5 | 0.8 | 1.3 | 1.5 | 1.1 | 0.7 | 0.8 | 0.5 | 0.8 | 1.5 | 1.6 | 0.7 |
| UT-02 Average residential water use per account | thousand gal | 0.1 | 9.3 | 7.7 | 7.0 | 6.7 | 6.8 | 7.4 | 8.4 | 9.6 | 11.3 | 12.4 | 12.8 | 11.1 | n/a |
| PD-01 Median Priority 1 police response time | minutes | 0.1 | 6.2 | 6.6 | 6.1 | 6.3 | 6.5 | 6.4 | 6.2 | 6.3 | 6.4 | 6.4 | 6.3 | 6.2 | 6.3 |
| FD-01 90th percentile fire and EMS emergency response time | minutes | 0.1 | 9.4 | 9.2 | 9.5 | 9.3 | 9.3 | 8.7 | 9.1 | 9.1 | 9.1 | 9.2 | 9.1 | 9.2 | 9.6 |
| FIN-01 Vendor invoices paid within 30 days of receipt | % | 0.1 | 100.0 | 87.3 | 80.4 | 81.7 | 82.4 | 81.7 | 84.9 | 82.7 | 82.3 | 84.0 | 84.1 | 83.2 | 83.3 |
| HR-01 Voluntary turnover rate, annualized | % | 0.1 | 11.6 | 3.5 | 9.4 | 8.3 | 4.8 | 10.9 | 2.4 | 6.2 | 10.0 | 8.9 | 6.4 | 7.8 | 10.5 |
Green: CDR value within tolerance of the PerfDB value (shown). Red: outside tolerance, with the PerfDB value beneath. n/a: PerfDB has no value for that month (October utility bills were not yet billed on 11/01).
Data as of run R-20261111-0200, finished 11/11/2026 02:13 Central. Curated layer: curated schema.